At Sublejao.com, we strive to provide our customers with a seamless and hassle-free shopping experience. One of the key aspects of this experience is our shipping policy, which ensures that your orders are delivered to you in a timely and efficient manner. Below, we have outlined all the necessary details regarding our shipping process, delivery timelines, shipping charges, and other important information to help you understand how we handle shipping at Sublejao.com.

1. Shipping Coverage

We proudly offer nationwide shipping across Pakistan, ensuring that customers from all cities and regions can shop with us. Our delivery services extend to:

• Major cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and Multan.
• Smaller towns and remote areas, subject to courier service availability.

If you are unsure whether we can deliver to your location, please feel free to contact our customer support team for assistance.

2. Shipping Time & Delivery Process

Estimated Delivery Time:

Our standard delivery time varies based on the location and type of product ordered. The estimated delivery times are:

• Major Cities: 3 to 5 working days.
• Smaller Cities & Towns: 5 to 7 working days.
• Remote Areas: 7 to 10 working days (depending on accessibility and courier service availability.

Please note that these time frames are estimates and may be subject to delays due to unforeseen circumstances such as weather conditions, courier service issues, or public holidays.

Processing Time:

Once your order is confirmed, our team processes it within 24-48 hours. During this time, we:

1. Verify the payment (if applicable).
2. Check product availability.
3. Pack the order securely to avoid any damage during transit.
4. Dispatch it via our trusted courier partners.

You will receive a shipping confirmation email or SMS with tracking details once your order has been dispatched.

3. Shipping Charges

Our shipping charges vary depending on the product category, weight, and delivery location. Below is a general breakdown:

• Standard Shipping (Major Cities): Rs. 200 – Rs. 500
• Shipping to Small Cities & Towns: Rs. 300 – Rs. 700
• Remote Areas: Rs. 500 – Rs. 1000 (depending on accessibility)
• Free Shipping: Available on selected products and during special promotions.

For accurate shipping charges, you will be provided with an estimate at checkout before placing your order.

4. Courier Partners

We have partnered with some of the most reliable and efficient courier services in Pakistan to ensure timely and safe delivery of your products. Our partners include:

• • TCS
  • Leopard Courier
  • BlueEx
  • CallCourier
  • M&P Courier

• Postex

The courier service assigned to your order depends on your delivery location and the type of product ordered.

5. Order Tracking

Once your order is shipped, you will receive an SMS or email with a tracking number. You can use this tracking number to check the status of your shipment on the courier company’s website. If you face any difficulty in tracking your order, you can contact our customer support team for assistance.

6. Cash on Delivery (COD) Policy

We offer Cash on Delivery (COD) as a payment option for the convenience of our customers. Here’s how it works:

• Available in most cities and towns across Pakistan.
• Order value limit: Maximum Rs. 50,000 per order.
• Payment to be made in cash at the time of delivery.
• Customers must ensure they have the exact amount ready at the time of delivery to avoid any delays.

Please note that refusing to accept a COD order without a valid reason may result in restrictions on future COD orders.

7. International Shipping

Currently, Sublejao.com does not offer international shipping. We only deliver within Pakistan. However, we are working towards expanding our services to international destinations in the near future.

8. Handling & Packaging

At Sublejao.com, we take extra precautions to ensure that your order is securely packed and protected during transit. Our packaging process includes:

• Bubble wrapping fragile items to prevent damage.
• Sealed packaging to maintain product quality.
• Water-resistant wrapping for electronic items.

If you receive a damaged package, please refer to our Returns & Refund Policy for further instructions.

9. Shipping Delays and Unforeseen Circumstances

While we strive to ensure timely delivery, there may be instances where deliveries are delayed due to:

• Public holidays or strikes affecting courier operations.
• Bad weather conditions affecting transit routes.
• Courier service overload due to peak shopping seasons.
• Incomplete or incorrect address details provided by the customer.
• In such cases, we will keep you informed about any delays and provide updates on the estimated delivery time.